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Warranty

No matter when you purchased your Cookware or when you will in the future, Health Craft extends a Limited Lifetime Warranty.  Not many companies use the term Lifetime Warranty these days — and mean it. Health Craft is certainly an exception to the rule.

Health Craft Magnetic Induction Surgical Stainless Steel Cookware represents more than seven decades of research and development in metallurgical and manufacturing technology. This certifies that your Health Craft Cookware is warranted to be free from defects in materials, construction, and craftsmanship for the life of the original purchaser.

BUYER BEWARE: Only the Health Craft Cookware Company  can ensure original products, service and warranty. Unauthorized advertisements on the internet and in Thrift Stores may NOT be genuine Health Craft Products and may actually be damaged, misrepresented, not induction compatible, used or stolen items. Health Craft offers a comprehensive limited lifetime warranty on all our Cookware ONLY when purchased from Health Craft or an authorized dealer.

There are three parts to your Lifetime Warranty:

1.     Lifetime Factory Warranty: This certifies that your Health Craft cookware is warranted by the manufacturer to be free from defects in material, construction, and craftsmanship for the life of the original purchaser. Specific component parts, such as heat control, cord, knob, or handles, rubber suction cup, are warranted for one (1) year from the date of purchase.

If service should be necessary, contact CUSTOMER SERVICE 813-885-5244 with a description of the claimed defect. Any part or parts which, upon examination by the manufacturer, are found to be defective will be repaired or replaced without charge, except for shipping, during the warranty period.  This warranty does not apply to damage caused by accidents, misuse, abuse, or alterations. Should a handle or knob become broken or damaged accidentally, it can be replaced for the cost of the part plus shipping, handling and applicable tax. See Replacement Parts.
 
2.     Hazard Warranty: Health Craft agrees to repair or replace your entire set of cookware, or any part thereof, at one-half the then current retail price at such time it is accidentally lost, stolen, destroyed, or damaged by fire, storm or earthquake, or improper use. To order replacement pans contact customer service 813-885-5244.  Or you can order replacement pans or sets on this website, enter the word REPLACE in the coupon code area at checkout and the system will discount your replacement pans by 50%. Customer Service will contact you for a description and the nature of the loss.
 
3.     Trade-In-Warranty: You can trade-in your older model waterless cookware for our NEW Ultra-Tech II induction cookware. Health Craft will deduct what you paid for your original order and apply towards your new cookware. To order replacement pans contact Health Craft customer service 813-885-5244. When your new cookware arrives customer service will make arrangements to pick up your old cookware, and have it recycled or donated, or you can donate it.

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